Privacy Policy

Who we are

ForgeSend is a cold email and outbound platform operated by Studio Launch Ltd. Registered office: Twelve Quays House, Egerton Wharf, Wirral, CH41 1LD. Registered in England & Wales: 16430935.

If you have any questions about this policy, contact us at [email protected].

What data we collect

We collect the following information when you use ForgeSend:

• Account data: your name, email address, and password when you register
• Workspace data: campaign content, contact lists, inbox credentials, and enrichment results you create or upload
• Usage data: pages visited, features used, and actions taken within the platform
• Technical data: IP address, browser type, device information, and cookies
• Payment data: billing information processed via Stripe — we do not store card details directly

Why we collect it

We process your data for the following purposes:

• To provide and operate the ForgeSend service
• To authenticate your account and keep it secure
• To process payments and manage your subscription
• To improve the platform based on usage patterns
• To communicate with you about your account, updates, and support requests

The lawful basis for processing under UK GDPR is: contract performance (to deliver the service you signed up for), legitimate interests (to improve and secure the platform), and legal obligation (where required by law).

How long we keep it

We retain your account data for as long as your account is active. If you close your account, we delete your personal data within 30 days. Anonymised usage analytics may be retained longer for product improvement purposes.

Who we share it with

We do not sell your data. We share data only with the following third-party processors where necessary to operate the service:

• Stripe — payment processing
• Google and Microsoft — OAuth authentication and email sending (when you connect inboxes)
• Our hosting providers — server infrastructure

All third-party processors are contractually bound to process data only as instructed and in compliance with UK GDPR.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Cookies

We use essential cookies to keep you logged in and to maintain your session. See our Cookie Policy for full details.

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or by a notice in the platform. Continued use of ForgeSend after changes constitutes acceptance.

Contact