Is there a per-seat fee?
No. Every cloud plan covers your whole workspace regardless of how many team members you add.
What is included in the 7-day trial?
All cloud plans include a 7-day free trial. During the trial you can test your selected plan with a 500-email send limit. Card is captured on day 8 at your plan's price. Warmup is not active during the trial. You can cancel any time before day 8 with no charge.
What happens after the 7-day trial?
Your card is charged on day 8 at your selected plan's price. You can cancel any time before that with no charge.
Can I switch from cloud to self-hosted later?
Yes. Full data export (JSON/CSV) is included on all plans, so you own your data and can move it whenever you want.
What licence do I need to self-host?
A commercial self-hosted licence. Solo is free forever for a single workspace, with paid Agency and Enterprise tiers available for multi-client setups.
What enrichment providers are supported?
ForgeSend uses a waterfall enrichment model — multiple enrichment sources checked in sequence until a verified email is found. You only pay when a result is delivered, at exact data provider cost with zero markup. Cloud users use ForgeSend enrichment credits; self-hosted users connect their own enrichment source API keys (BYOK).
What happens if I exceed my AI Copilot search limit?
Once your monthly AI Copilot allotment is used, you can keep searching in Manual Mode at no extra cost — Manual Mode has no monthly cap. AI Copilot simply helps you build search queries faster; it isn't required to find leads.
What happens to my data if I cancel?
Your campaigns, leads, and reply history remain accessible and exportable for a short window after cancellation. We recommend exporting your data (JSON/CSV) before cancelling, since access is removed once the grace period ends.
Should I choose cloud or self-hosted?
Cloud is the faster path if you want ForgeSend running in minutes with nothing to maintain. Self-hosted is the right call if you need stronger lead-data residency control, control over your own IP reputation, or you're already comfortable running services on a VPS.
Do unused enrichment credits or warmup volume roll over?
Enrichment credits roll over indefinitely and are refundable on cancellation (minimum $5). Warmup packs are monthly recurring and do not roll over — unused warmup volume resets each billing cycle, matching how the underlying warmup network allocates daily volume.